Customer Support Frequently Asked Questions
This page answers the questions that customers and readers ask us most frequently. If you can't find the answer to your question here, please send us an email at support@namesuppressed.com.
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Lost / Missing Unlock Codes
- I lost my unlocking codes. Can you send them to me again?
- When will I receive my purchase / unlocking code?
- My unlocking code doesn't work, can you help?
Ordering / Downloading Products
- How do I register one of your programs?
- Do I download my software now, or will it come on a CD?
- How do I purchase a product by money order?
- Can I buy your products using Paypal?
Installing Photoshop Plugin Filters
- How to install Photoshop plugins in Photoshop.
- How to install Photoshop plugins in Paint Shop Pro.
- How to install Photoshop plugins in ACD FotoCanvas.
- How to install Photoshop plugins in Corel Photo-Paint.
- How to install Photoshop plugins in Irfanview.
- How to install Photoshop plugins in multiple graphics programs.
General Photoshop Plugins Questions
- The plugin isn't showing up in my Filters / Effects menu.
- The plugin is greyed out / inactive / I can't click on it.
- I get a "Memory Access Violation" when I run the plugin.
Autochromatic
- Is there a Mac version of Autochromatic?
- I get the error "Your copy of Autochromatic appears to be damaged."
- What is a preset? How do I use the preset buttons?
- I'm having problems unlocking Autochromatic, can you help?
- Is Autochromatic compatible with Windows Vista?
Autointerlace
- How do I get Autointerlace to work with my graphics program?
- Does Autointerlace support lenticular printing?
- Is Autointerlace compatible with Windows Vista?
Plaid Lite
- I get a blank / black image when using Plaid Lite
- How do I make seamless tiles with Plaid Lite?
- I get the error "Your copy of Plaid Lite appears to be damaged."
- Is there a Mac version of Plaid Lite?
- How do I uninstall Plaid Lite?
- Is Plaid Lite compatible with Windows Vista?
Softener
- How do I register Softener?
- I get the error "Your copy of Softener appears to be damaged."
- I get the error-code SOFTEN-RG-O.
- I get an "Out of Memory" error when using Softener.
- Is there a Mac version of Softener?
- What is a preset? How do I use the preset buttons?
- What does the Randomizer button do?
- Why are there black lines on the Softener interface?
- How to install Softener in Photoshop 7
- Is Softener compatible with Windows Vista?
wbSLM / WebScriber
- Why isn't WebScriber sending emails?
- Webscriber reloads the start page when I submit an email address
- How do I uninstall wbSLM?
- How do I upgrade WebScriber to use ezmlm-idx at FutureQuest?
- How many lists does WebScriber support?
- Why aren't bounced emails being sent to SENDER_EMAIL?
- WebScriber doesn't show all lists on the "Manage Your Subscriptions" screen
Other Questions
- Will you make a Mac / Linux / BeOS etc version of your programs?
- What is namesuppressed's privacy policy?
- Where can I unsubscribe from the namesuppressed newsletter?
- What is namesuppressed's upgrade policy?
- Can I use an image from the namesuppressed website on my own site?
- I can't find the page I'm looking for on your site!
Customer Support
About SyneRyder / Kohan Ikin
Answers to personal questions about Kohan Ikin (the guy behind namesuppressed) can be found on the SyneRyder / Kohan Ikin website.
namesuppressed - Photoshop plugins and more.
©1997-2007 namesuppressed (ABN 36 191 253 045)
PO Box 164, Greenwood WA 6924, Australia
Copyright & Credits | Contact Us
©1997-2007 namesuppressed (ABN 36 191 253 045)
PO Box 164, Greenwood WA 6924, Australia
Copyright & Credits | Contact Us