I get a Memory Access Violation when I run the Photoshop plugin.

You are probably running an older version of our plugins. Check that you are using at least Softener 1.28, Plaid Lite 1.15 or Autochromatic 2.06. You can check by clicking on the product logo in the bottom left of the plugin window. If you need to update, you can download the latest version here:

http://www.namesuppressed.com/design/downloads.shtml

If that doesn't help, it might be a problem with Windows' Data Execution Protection (DEP). Adding your graphics program (eg Photoshop, PSP, Photoimpact) to your computer's DEP exclusion list should fix the problem.

Microsoft has some instructions for how to turn off DEP here - click on the instructions for "To turn on DEP for an individual program". These instructions mostly apply to Windows Vista:

http://tinyurl.com/2abnag

If you have Windows XP and the above instructions didn't help, try these instructions for turning off DEP. They are trickier to follow though. Scroll down to the section that says "Enabling the DEP Exception List":

http://www.microsoft.com/technet/security/prodtech/windowsxp/depcnfxp.mspx#EGCAC

The DEP settings are in your Control Panel's System menu, in the Advanced tab. Click on the Performance Settings on that tab, and a new window should appear with Data Execution Protection options at the top. You'll want to add your graphics program (eg Photoshop) to that list, and then restart the computer.

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