Privacy Policy
Effective 13 December 2013
This is the privacy policy for namesuppressed. The full text of our current privacy policy is available on the Web at http://www.namesuppressed.com/policy/ Users may visit that webpage for information on how to opt-in or opt-out of use of their information.
We invite you to contact us if you have questions about this policy. You may contact us by mail at the following address:
namesuppressed PO Box 164 Greenwood, WA 6924 Australia
You may contact us by e-mail at privacy@namesuppressed.com, and you may call us at +61 8 9243 0983. We prefer written or email communication, so both parties have a record of the discussion. Our homepage on the Web is located at http://www.namesuppressed.com/.
Dispute Resolution and Privacy Assurances
You can enquire about our privacy practices and resolve any disputes you may have with us by the following means:
- namesuppressed: If you have a privacy concern or a question regarding our privacy policy, you may contact us via the methods listed above. We encourage you to make use of our privacy services, and we will endeavour to do all we can to resolve and correct any problems you may have.
- Australian Privacy Law: If your dispute has not been resolved by our customer service department, you may take action and seek remedies in accordance with the current Australian privacy laws, details of which you will find at http://www.privacy.gov.au/ (2020 update: now at https://www.oaic.gov.au/) Although namesuppressed is not required to comply with the Privacy Act, we endeavour to comply with the National Privacy Principles (http://www.privacy.gov.au/publications/nppgl_01.html) (2020 Update: now at https://www.oaic.gov.au/privacy/australian-privacy-principles/) If you feel we could improve our compliance, we encourage you to contact namesuppressed with your concerns and suggestions.
Additional Information
If changes are required to our privacy policy, we update the policy and make it available from this URL. Archives of older policies shall be kept at this URL.
Data Collection
Basic User-Agent Statistics
All pages on the namesuppressed website collect a very basic level of information about the user. Almost all websites collect this information, and this is stored in website access logs. We collect the following information:
- Click-stream data
- Last URL requested by the user
- User Agent information
- Search terms
- HTTP Cookies
This data will be used for the following purposes:
- Completion and support of the current activity.
- Improving site usability and marketing.
- Web site and system administration.
- Research and development.
This data will be used by ourselves and our agents. The information is used for purposes such as monitoring site bandwidth and traffic levels, determining the kinds of web browser that people use, the websites people find out about our site from, and identifying broken links on our website. We use cookies to help us improve website usability and improve our marketing messages. This information is supplied automatically by your web browser. Your browser may let you disable some of these features - check the help guides for your browser for details.
This data is non-identifiable. There is no reasonable way for the site to identify the individual person this data was collected from.
Demographics
Some pages on this website (such as surveys or our beta testing sign-up pages) solicit demographic information. On these pages we collect the following information:
- On-line address
- Computer information
At the user's option, we may also collect the following data:
- Given Name (First Name)
- Family Name (Last Name)
- User's Gender
- Demographic data
- Preference data
This data will be used for the following purposes:
- Completion and support of the current activity.
- Web site and system administration.
- Research and development.
This data will be used by ourselves and our agents. This information helps us identify the kinds of people who are interested in our products and services (eg their age, gender, and the type of computer they run). Collecting this information helps us to provide better products and support to our customers. It is optional to provide this information, so if you feel uncomfortable about supplying this information to us, please do not submit it.
We do not give individually identifiable demographic information to other companies or third parties.
Purchase Information
namesuppressed does not collect privacy sensitive purchase information through our server (namesuppressed.com). However we do receive some information you submit to our resellers Fastspring (fastspring.com) or Plimus (plimus.com) from forms on our website.
Our resellers & payment processors collect the following information:
- Purchase information
- Computer information
- Physical contact information
- Online contact information
This data will be used by namesuppressed for the following purposes:
- Completion and support of the purchase activity.
- Providing customer support for our products.
- Research and development.
- Contacting visitors for marketing of services or products. The user must opt-in to this usage. We will not contact visitors for marketing purposes unless they opt-in.
When you purchase one of our products from our resellers, we receive your name, email and physical address, the payment method you used (eg Visa, Mastercard, Check) and the date & time of the order. At no stage does namesuppressed see your credit card number. We use this information to contact you, to ship goods that you have purchased (eg by emailing or posting it to you) or to let you know of important product updates. We do not use this information for marketing purposes without your consent. We do not give this information to third parties.
Because we do not collect purchasing information via our server (namesuppressed.com), it is not necessary for us to use SSL (Secure Socket Layer) protection. Our resellers do collect purchasing information (eg credit card details) and they use SSL encryption to protect your private details. For more information and details on how our resellers will use your information, please consult their privacy policy at their respective websites:
FastSpring - http://www.fastspring.com/
Plimus - http://www.plimus.com/
Content
This section covers content in the form of emails you may send to us through our website.
We collect the following information:
- Content
- Name (or nickname)
- User Agent information
- Full IP Address
At the user's option, we may also collect the following data:
- Online contact information
This data will be used for the following purposes:
- Completion and support of the current activity.
- Contacting visitors for marketing of services or products. The user must opt-in to this usage.
This data will be used by ourselves and our agents.
Some pages on the namesuppressed website give you the opportunity to email us. In these cases, we do not generally publish these details on our website. We may, however, choose to publish short quotes for product testimonial purposes or to highlight an issue in topical essays we write. We generally check with you before publishing details in this way. You may choose to opt-out of this data sharing.
If you wish to have any content you have submitted removed from the namesuppressed website, contact us at privacy@namesuppressed.com or by one of the methods listed at the start of this document, and we will remove it as soon as possible.
Children
namesuppressed does not sell products for purchase by children, though our products may be purchased by adults for children. We do not knowingly collect, maintain, or use personal information from children under age 13. Please do not share your personal information with us if you are under the age of 13.
Email List Subscriptions
On some pages of the website, you can subscribe to our email newsletter. If you choose to subscribe, we will only use your email address to send the email newsletter to you. You must opt-in to receive our newsletters. You can unsubscribe at any time by completing the form at:
http://www.namesuppressed.com/cgi-bin/ezmlm/email.php
We also use MailChimp (mailchimp.com) for some of our subscription emails. All of our emails from MailChimp contain an unsubscribe link, or you can contact us at support@namesuppressed.com if you would like us to remove your email from the MailChimp lists.
We do not share our email list with other companies or third parties, except to deliver the newsletter to you.
Cookies
Cookies are a technology which can be used to provide you with tailored information from a Web site. A cookie is an element of data that a Web site can send to your browser, which may then store it on your system. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.
Our site makes use of cookies. Cookies are used for the following purposes:
- Improving site usability and marketing
- Identifying where customers heard about us
We use third-party cookies on some pages of our website as part of our site usability efforts (to learn how many customers use our website and ways that we can improve the pages on our site). These third-party tools include Google Analytics, Google Remarketing and Crazy Egg.
Google Analytics - http://analytics.google.com/
Google Remarketing - http://www.google.com.au/ads/innovations/remarketing.html
CrazyEgg - http://www.crazyegg.com/
Remarketing
We're experimenting with "remarketing", a marketing / advertising technique that only shows ads to people who have already visited our website. For example, if you visit the Softener page, but haven't purchased Softener yet, you might see ads for Softener on other websites in the Google Display Network (eg newspaper sites, forums, any other sites that show Google Ads). That way we don't have to guess which websites are of interest to our customers, and only people who have visited our site see our ads.
Of course, we really don't want our ads to be annoying - we're real people too, and we know what it's like to see the same ad everywhere you go until you get sick of it. So if our ads do become annoying, please tell us! We'd love for you to email us about it at privacy@namesuppressed.com so that we can make changes. You can also opt-out entirely by blocking advertising cookies from Google in your web browser, or by visiting the Google Advertising Preferences control panel:
https://www.google.com/ads/preferences/
Transfer Of Business / Products
In the event that the business or one of our products is transferred or sold to new owners, the personal information collected by namesuppressed may also transfer to the new owners. However, the information remains subject to previous privacy policies, unless you consent for your information to be used otherwise.
Archived Previous Privacy Policies
22 April 2002 - 26 May 2005
26 April 2005 - 1 Dec 2006
2 Dec 2005 - 11 Aug 2012
11 Aug 2012 - 03 Apr 2013
03 Apr 2013 - 13 Dec 2013