Software Upgrade Policy

In Short:

The Long Version:

Minor version upgrades

All minor version upgrades are free for registered customers. A minor upgrade might add small features, or fix any bugs that were found in the program. Minor version upgrades are released frequently.

You can tell if an upgrade is a minor upgrade by looking at the version number. If the first part of the number hasn't changed, it's a minor upgrade - so if you have version 1.04 of a program, then versions 1.05, 1.10, 1.13, 1.22 and 1.75 would all be examples of minor version upgrades.

Major version upgrades

Upgrading to a new major version of a program will (usually) require a small upgrade fee. The upgrade fee will normally be 50% or less of the price you would otherwise pay for the new version. A major version upgrade adds lots of new features, and may even have been rewritten from scratch. Major upgrades aren't released very often - typically once every 1 to 3 years.

You will not be forced to upgrade your program to a new major version - you can continue to use an old version if you wish, and you can continue to receive support for that product. Older versions may not necessarily receive future improvements or upgrades, however.

Not all major upgrades require an upgrade fee - namesuppressed's Autochromatic 2.00 product was released 12 months after version 1.00, and it was a free upgrade to everyone who purchased version 1.00.

You can tell if an upgrade is a major upgrade by looking at the version number. If the first part of the number changes, it's a major upgrade. If you have version 1.04, then version 2.00 is a major upgrade, and so would be version 2.04, 2.12 and version 3.14.

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